Why am I not getting administrator email notifications? | Better Impact Help Center
Why am I not getting administrator email notifications?
Notification emails are sent based on the settings in the miscellaneous tab of your profile and are sent using a system different from the regular emails that you can send to the profiles in your account.
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The first step to troubleshooting is to ensure that you have the right options checked to get the notifications you need. Please note: If you have recently changed your settings, they are not retroactive, so any notification-worthy events that happened before you enabled the setting will not be sent to you.
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Next, double-check that the action, that should have sent a notification, occurred. Is there a new application in your account? Did someone complete an eLearning module? Etc.
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If your settings are correct, and some actions did happen, you should double-check that the email address in your profile is correct, and if it is, double-check that the notifications have not ended up in your junk/spam.
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It’s possible your email provider/IT Department is silently blocking your notifications. This can happen automatically sometimes, if they detect an excess of emails coming from the same domain with similar content or based on the service that sent the mail. To mitigate this, you can have your IT department whitelist our email servers.
The first step to troubleshooting is to ensure that you have the right options checked to get the notifications you need. Please note: If you have recently changed your settings, they are not retroactive, so any notification-worthy events that happened before you enabled the setting will not be sent to you.
Next, double-check that the action, that should have sent a notification, occurred. Is there a new application in your account? Did someone complete an eLearning module? Etc.
If your settings are correct, and some actions did happen, you should double-check that the email address in your profile is correct, and if it is, double-check that the notifications have not ended up in your junk/spam.
It’s possible your email provider/IT Department is silently blocking your notifications. This can happen automatically sometimes, if they detect an excess of emails coming from the same domain with similar content or based on the service that sent the mail. To mitigate this, you can have your IT department whitelist our email servers.
Outgoing SMTP Servers
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URL
IP Address
outbound.volunteer2mail.com
209.15.205.180
o2.ptr4681.prod.volunteer2mail.com
149.72.203.165
o3.ptr4183.prod.volunteer2mail.com
159.183.220.81
Transactional
Tables can't be imported directly. Please insert an image of your table which can be found here.
URL
IP Address
o2.trans.volunteer2mail.com
198.21.7.99
5. If you still aren’t getting notifications, contact our support team, and we can check the logs to see what might be happening.