Troubleshooting
- We have Office 365, but still want emails to be sent using our email address. How do we do that? | Better Impact Help Center
- Technical Email Information for IT Staff | Better Impact Help Center
- Why didn’t my volunteer get the email I sent? | Better Impact Help Center
- Are emails encrypted? | Better Impact Help Center
- Why do my emails appear to come from message@volunteer2mail.com? | Better Impact Help Center
- Why can’t I request read receipts? | Better Impact Help Center
- How do I ensure Better Impact does not send email using our email addresses? | Better Impact Help Center
- IT is setting up a DMARC Rejection policy, what do we need to do? | Better Impact Help Center
- Why am I not getting administrator email notifications? | Better Impact Help Center
- Why am I getting this bounce notification? | Better Impact Help Center
- General Email Troubleshooting and Tips | Better Impact Help Center
- Can Better Impact add DKIM/SPF records for my organization’s email? | Better Impact Help Center
- Does Better Impact support DKIM/SPF for third-party domains? | Better Impact Help Center
- Why am I getting a bounce back email message from an email address that isn’t associated with one of the profiles? | Better Impact Help Center
- Why did my volunteer get a bounce from message@volunteer2mail.com when they tried to reply to my email? | Better Impact Help Center
Profiles
- My volunteer says their display isn’t right, or they can’t see any tabs, or a message appears like this: ”You do not belong to any organizations”. What’s going on? | Better Impact Help Center
- My volunteer says they completed the application, but they don’t show up in my account. What do I do? | Better Impact Help Center
- I cannot access the Volunteer or User view | Better Impact Help Center
Activities
- How do I see who has signed up for an activity but has not yet been assigned to it? | Better Impact Help Center
- A volunteer can’t log hours or start a timeclock for an Activity | Better Impact Help Center
- Why can’t a volunteer see any Activities to sign up for or to start a timeclock for? | Better Impact Help Center
Logging In
- My webpage is not loading properly. | Better Impact Help Center
- Why can I see a volunteer in my database but when the volunteer logs in, they can’t see anything about our organization? | Better Impact Help Center
- Why did I get sent back to the Login Page? | Better Impact Help Center
- Why do the username and password fields sometimes get filled in automatically? | Better Impact Help Center